Privacy policy

caraseoul Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how ELYEL Corporation, operating as caraseoul, collects, uses, discloses, and retains personal information when you visit caraseoul.com, place an order, contact us, or participate in our marketing programs.

Personal information means information that identifies you or can reasonably be linked to you.

1. Who Is Responsible for My Personal Information?

ELYEL Corporation is responsible for the personal information it processes through caraseoul.com.

Privacy contact: info@caraseoul.com

Mailing address:
ELYEL Corporation / caraseoul
1630 Faraday Avenue, Suite 100
Carlsbad, CA 92008
United States

This policy covers caraseoul.com. Other retailers, marketplaces, and external services have their own privacy policies.

2. What Personal Information Does caraseoul Collect?

The information collected depends on how you interact with us.

Information category	Examples	Main purposes
Contact and account information	Name, email address, telephone number, billing and delivery addresses, account preferences	Manage accounts, communicate with you, and fulfill orders
Purchase and transaction information	Products ordered, amounts paid, order numbers, payment status, returns, and refunds	Process purchases, provide support, prevent fraud, and maintain business records
Payment information	Payment details submitted during checkout and associated transaction records	Authorize and process payments
Device and browsing information	IP address, browser and device details, cookie identifiers, pages viewed, searches, referral information, and website interactions	Operate and secure the store, understand usage, and support analytics and advertising
Customer support information	Messages, order details, photographs, and other information you choose to provide	Answer questions and resolve order, delivery, product, or return issues
Marketing preferences	Email or SMS subscription status, consent records, and communication preferences	Manage subscriptions, deliver permitted marketing, and honor opt-outs

Payment information is processed through Shopify and the payment providers involved in your transaction. The information available to caraseoul depends on the payment method and provider.

Please avoid sending full payment card numbers, passwords, or unnecessary medical information in customer support messages.

3. Where Does This Information Come From?

We receive information:

• From you, when you order, create an account, subscribe, submit a review, or contact us.
• From your device, through cookies and similar technologies when you use our website.
• From service providers, such as payment, delivery, and ecommerce providers, when they help complete or support your transaction.
• From marketing interactions, such as referral links, promotional codes, and interactions with our communications or advertisements.

4. How Does caraseoul Use Personal Information?

We use personal information to:

• Process payments, fulfill orders, arrange delivery, and manage returns.
• Send order confirmations, shipping updates, and other service communications.
• Respond to questions and resolve complaints.
• Maintain accounts and remember preferences.
• Detect fraud, investigate misuse, and protect our website and customers.
• Understand website performance and improve the shopping experience.
• Deliver marketing and measure advertising, subject to applicable consent requirements and privacy choices.
• Maintain required records, comply with legal obligations, and handle disputes.

Unsubscribing from marketing does not prevent necessary communications about an existing order, account, or privacy request.

5. Who Receives Personal Information?

We disclose information to recipients involved in the purposes described in this policy, including:

Recipient category	Reason for disclosure
Shopify and ecommerce providers	Host and operate the store, checkout, and related features
Payment and fraud-prevention providers	Process transactions and assess payment security
Fulfillment providers and delivery carriers	Prepare, ship, and deliver purchases
Customer support and communications providers	Handle inquiries and deliver service or marketing messages
Analytics and advertising partners	Measure website activity, evaluate campaigns, and support relevant advertising, subject to applicable choices
Professional advisers, authorities, and other legally authorized recipients	Meet legal obligations, handle disputes, and protect rights

Information disclosed to service providers is subject to applicable contractual and legal restrictions. Advertising-related disclosures are explained separately below.

6. How Do Shopify and Shopify Network Intelligence Process My Information?

Our store is hosted by Shopify, and we use Shopify Network Intelligence.

We share information about your visits, purchases, and interactions with Shopify to operate our store and provide Shopify’s Enhanced Services. These services can support personalization, analytics, security, and advertising.

How Does Shopify Network Intelligence Work?

Shopify processes information from your interactions with caraseoul.com together with information from your interactions with other merchants and Shopify. This processing supports services that help operate, protect, and improve our business and the businesses of other Shopify merchants.

The information involved may include the contact, device, browsing, transaction, and preference information described in this policy.

Information submitted to our store is shared with Shopify and other third parties involved in providing these services. These recipients may process information in countries outside your country of residence, including the United States.

What Choices Do I Have?

Some advertising uses of Shopify Network Intelligence may qualify as “sharing” or “targeted advertising” under applicable U.S. state privacy laws.

You can exercise available opt-out rights through our Your Privacy Choices page. Where required by law, we also honor recognized Global Privacy Control signals.

For customers in the European Economic Area, United Kingdom, or Switzerland, we obtain consent where required before using information to personalize advertising based on interactions with our store, other merchants, and Shopify. You may withdraw that consent at any time.

Visit Shopify’s Privacy Portal to exercise available rights concerning Shopify’s processing, including advertising opt-outs, objections, consent withdrawal, and access or deletion requests.

For requests concerning caraseoul’s processing, contact info@caraseoul.com. Withdrawing consent does not affect processing that was lawful before withdrawal.

Where Can I Learn More?

The Shopify Consumer Privacy Policy explains Shopify’s data practices, including its processing for its own purposes and services such as Shop and Shop Pay.

7. Does caraseoul Use Cookies and Similar Technologies?

Yes. Cookies and similar technologies support functions such as keeping items in your cart, remembering preferences, maintaining security, and understanding website use. They may also support advertising and campaign measurement.

Where consent is required for nonessential tracking, that tracking is subject to your consent.

You can manage cookies through your browser and any privacy controls provided on our website. Blocking certain cookies may affect checkout or other store functions. Cookie choices may need to be renewed when you change browsers, use another device, or clear stored cookies.

8. Is Information Sold or Shared for Advertising?

We may disclose browsing information, online identifiers, and shopping interactions to advertising partners to help show relevant advertisements and measure their performance.

Under some U.S. state privacy laws, these activities may qualify as a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged for the information.

To review or exercise available opt-out choices, visit:

Your Privacy Choices

Where required by applicable law, we treat a recognized Global Privacy Control (GPC) signal as an opt-out request for the browser and device sending that signal.

Opting out of targeted advertising does not necessarily eliminate advertisements. You may continue to see advertisements that are not personalized using the information covered by your opt-out.

9. How Do Email and SMS Marketing Work?

Email Marketing

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting info@caraseoul.com. 

Unsubscribing from promotional emails does not stop necessary communications about your orders, account, or privacy requests.

SMS Marketing

If we offer SMS marketing and you choose to subscribe, we use your mobile telephone number, subscription preferences, consent records, and relevant shopping activity to send permitted promotional messages, product updates, offers, and shopping cart reminders.

SMS enrollment is voluntary and is not required to make a purchase.

How Is SMS Information Shared?

We do not sell or rent your mobile information, SMS subscription records, or SMS consent information. We do not share this information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to SMS platforms, telecommunications providers, and other service providers only as necessary to operate and deliver our messaging program. These providers may use that information to perform those services, not for their own marketing.

These restrictions take precedence over the general advertising and data-sharing provisions elsewhere in this policy, including those concerning Shopify Network Intelligence.

Shopping Cart Reminders

Cookies and similar technologies may identify products added to a cart and whether checkout was completed. If you have provided the necessary consent, we may use this information to send SMS reminders about items left in your cart.

How Do I Unsubscribe From SMS Marketing?

Reply STOP or follow the unsubscribe instructions in the message. We will stop promotional texts unless you choose to subscribe again.

We may retain limited consent and opt-out records to document your preferences and prevent further promotional messages.

10. How Long Is Personal Information Retained?

Retention depends on the information and the purpose for processing it.

• Order and transaction records: Retained as needed for fulfillment, returns, accounting, taxes, disputes, and applicable recordkeeping requirements.
• Account information: Retained as needed to provide the account and address related legal or security obligations.
• Support correspondence: Retained as needed to resolve inquiries and maintain relevant service records.
• Marketing preferences and consent records: Retained as needed to administer subscriptions, document consent, and honor opt-outs.
• Device and tracking information: Retained according to the relevant technology’s duration, operational purpose, and applicable privacy choices.

An unsubscribe or deletion request may require us to retain a limited suppression record so we do not contact you again. We may also retain information where an applicable legal obligation or exception permits or requires it.

11. What Privacy Rights Do I Have?

Depending on your location and applicable law, you may have rights to:

• Access your personal information and receive information about its use.
• Correct inaccurate information.
• Request deletion.
• Obtain a portable copy.
• Opt out of sale, sharing, or targeted advertising.
• Limit certain uses of sensitive personal information.
• Withdraw consent or object to or restrict certain processing.
• Appeal a denied request where that right applies.
• Complain to the appropriate privacy regulator.

These rights are subject to applicable conditions and exceptions. We will not unlawfully discriminate against you for exercising them.

How to Submit a Request

Email info@caraseoul.com, describe your request, and provide enough information to identify the relevant account or transaction.

For access, correction, and deletion requests, we may need to verify your identity. We will request only information reasonably necessary for that purpose.

Where permitted by law, an authorized agent may submit a request for you. We may require evidence of that authorization.

Advertising opt-outs are also available through Your Privacy Choices. We will not require identity verification for an opt-out where applicable law prohibits it.

12. What Applies to Customers in the EEA or UK?

Where European or UK data protection law applies, our processing relies on the appropriate legal basis:

Purpose	Legal basis
Taking steps requested before purchase and fulfilling orders	Performance of a contract
Maintaining legally required records and responding to lawful obligations	Legal obligation
Security, fraud prevention, and necessary business administration	Legitimate interests, where those interests are not overridden by your rights
Marketing and nonessential tracking where consent is required	Consent

Withdrawing consent does not affect processing that was lawful before withdrawal.

Where applicable, you may also have rights concerning decisions made solely by automated means that produce legal or similarly significant effects. Contact us if you have a concern about a decision affecting you.

13. Is Personal Information Transferred Internationally?

Our business operates in the United States, and service providers may process information in other countries.

Where applicable law requires safeguards for an international transfer, we use an appropriate lawful transfer mechanism, such as an adequacy decision or approved contractual safeguards.

Contact info@caraseoul.com for information about safeguards relevant to your personal information. Shopify’s international processing is also described in its privacy policy.

14. How Is Personal Information Protected?

We use safeguards intended to protect personal information against unauthorized access, disclosure, alteration, and loss.

No internet service can guarantee absolute security. Keep account credentials confidential and contact us promptly if you suspect unauthorized activity.

15. Does caraseoul Collect Information From Children?

Our store is intended for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, contact info@caraseoul.com. We will investigate and take appropriate action, including deletion where required.

16. Can This Policy Change?

We may update this policy to reflect changes in our services, data practices, or legal requirements. The revised version will display an updated date.

Where required, we will provide additional notice or obtain consent before applying a change.

17. How Can I Raise a Privacy Concern?

Email info@caraseoul.com or write to the mailing address above.

You may also submit a complaint to the privacy authority responsible for your jurisdiction. Where applicable, you do not need to contact us first.