Returns and Refund Policy
caraseoul Returns and Refund Policy
This policy applies to purchases made directly on caraseoul.com. For purchases through another retailer or marketplace, contact that seller.
Returns at a Glance
|
Return detail |
Policy |
|
Return request deadline |
Within 30 days after delivery |
|
Product condition |
Products must be unused |
|
Opened products |
Eligible for return if unused |
|
Purchase verification |
Order number and receipt or other proof of purchase |
|
Return approval |
Required before mailing your return |
|
Return shipping cost |
Paid by the customer unless our support team states otherwise |
|
Refund processing |
Within seven business days after we receive your return |
|
Original shipping and handling charges |
Not refundable |
|
Restocking fee |
Starts at US$5 when original packaging or contents are missing |
Can I Return an Opened Skincare Product?
Yes. Opened but unused products qualify for return. Opening the packaging does not, by itself, make a product ineligible.
Used products do not qualify for a standard return. For damaged, defective, or incorrect products, contact our support team so we can review the issue.
How Long Do I Have to Request a Return?
You must request a return within 30 days after receiving your order. This is the deadline to submit your request, not a requirement that we receive the returned package within those 30 days.
How Do I Request a Return?
- Email info@caraseoul.com with your order number, proof of purchase, and the item you want to return.
- Wait for return approval and shipping instructions.
- Package the item securely and include its original packaging and contents.
- Mail the approved return according to the instructions provided.
Returns sent without prior approval are not accepted.
Where Do I Send an Approved Return?
caraseoul / ELYEL Corporation
1630 Faraday Avenue, Suite 100
Carlsbad, CA 92008
United States
Who Pays for Return Shipping?
Customers pay return shipping costs unless our support team states otherwise. A 30-day return window does not include free return shipping.
When Does a Restocking Fee Apply?
A restocking fee starting at US$5 applies when original packaging, product contents, or both are missing. The fee is calculated based on the missing packaging and contents.
Opening a product’s packaging alone does not trigger this fee when the product remains unused and all original packaging and contents are included.
When Will I Receive My Refund?
Refunds for approved returns are processed within seven business days after we receive the returned item.
The refund covers the eligible product amount, less any applicable restocking fee. Original shipping and handling charges are not refunded. Your payment provider may require additional time to post the refund.
What If My Order Is Damaged, Incorrect, or Incomplete?
Email info@caraseoul.com with your order number and a description of the problem. Include photos of the product and packaging when relevant to help our team review your request.